Terms and conditions

Introduction

Welcome to Entity CashTrack. In this document we will lay out the terms and conditions of usage for our websites and applications.
These terms may be changed at any time without notice.
For clarity, we define the following terms:

• "Multidimension" refers to the company operating Entity CashTrack.
• "Entity CashTrack", "CashTrack" and "Application" refer to the collection of websites and applications run under the brand name "Entity CashTrack" by Multidimension.
• The "user", "end user" and "subscriber" are the registered users of Entity CashTrack.
• "System" can refer to both the application or a particular subsystem that is part of the application.
• "Resources" can refer to the application servers or documentation, depending on context.

This application is intended for businesses to generate bills, manage client, track expenditure and assist with accounting.

General usage

Usage of the application is only allowed via official software clients provided by the website "entitycashtrack.com" and other affiliated sources.
Directly calling the Application Program Interface (API) of our online resources is prohibited and suspected usage can be sanctioned, see the sanctions section.
Knowingly using available resources to exploit or abuse the system for malicious gain is also subject to sanctions
Rate limits are put in place to prevent abuse and excessive load on our resources.

Bug reports

Bug reports can be filed by email at our support address (see the support section).
We will do our best to fix bugs and vulnerabilities based on their evaluated risk to the system.
While we do not have an official bug bounty program, we are open to independent reports to help us resolve vulnerabilities. No monetary gain is guaranteed if a bug is found.

Support

We offer basic support to our subscribers in the free and paid tier. There is no exact number of hours included in basic support. However, if the user starts to require continuous assistance a paid support add-on may be necessary.
Paid support pricing and terms will be agreed upon in a contract between the subscriber and Multidimension.
Users can contact us at any time using our support email:

Shared responsibility principle

The application does its best ensure that all systems operate correctly. Due to various factors such as "force majeure", system errors, malicious activity or others, some or all systems may fail without warning. CashTrack does not offer a Service Level Agreement (SLA).
Our developers and staff work tirelessly to ensure the application is available to all subscribers.
Multidimension cannot be held accountable for downtime on any its systems.
Important data such as bills and client information is backed up to various sources in the event of a disaster. Even if a system is offline the user can open a support ticket to try and recover data to continue their operations (see support).
User error is not the responsibility of CashTrack. The results of unclear side-effects of a user interface action are considered user error.

Security

Security is paramount to any application. As such we take preventive measures to ensure your data is secure.
User-entered secrets are encrypted using a unique key per-organization and the CashTrack staff has no access to them.
The subscriber is however intended to produce API keys and other secrets that have restrictions on them as to not compromise their third-party services such as Stripe from malicious use in the event of a data breach.

Additional compliance information

All data on our servers is stored in the European Union.
No user generated data is shared or sold to third parties.